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Patient Partners Redesign kp.org Personal Action Plans


Hyewon Jun, MD, MPH; Gordon Ching, MBA; Julia Gregory, RN, BSN


Abstracts from the Kaiser Permanente 2018 National Quality Conference

From Hawaii

Background: The Personal Action Plan provides members, registered on kp.org, with individualized up-to-date personal information on cancer screenings, preventive care, heart health, chronic health conditions, medications, immunizations, and more.
Methods: The Personal Action Plan engages members to close care gaps. Program/product from Southern California was presented to Hawaii patient partners. Eleven patient partners worked with the analytics team and providers from the Hawaii Permanente Medical Group to redesign the product. These patient partners represented members from Oahu, Maui, and the Big Island (August 2017). Two sessions were facilitated to gather their input and the finished product was presented to the Patient and Family Centered Care Advisor Council meeting on Oahu and Maui.
Results: Qualitative: Satisfaction from advisors and staff in participating. Quantitative: Key revisions included changing structure to be more member centered, creating a framework for display layout, standardizing the “why” section text. The overall product before getting patient partner input was quite different from the product after patient partner input. Use of the Personal Action Plans has increased since launch of the redesign (November 2017).
Discussion: Take-home message: Patient partner input is invaluable. Learnings: Advisors could have been involved sooner. Staff learned that engaging with advisors was less intimidating than initially thought and exceeded expectations.

Abstracts from the Kaiser Permanente 2018 National Quality Conference


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