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Ten Tips for Staff Satisfaction Assessment Interviewing.


Michael P Quirk, PhD

Fall 2006 - Volume 10 Number 3

Today, organizational evaluation includes feedback on financial performance, quality of care, and customer service; staff satisfaction data must be considered as well. Staff satisfaction is measured through a variety of instruments like People Pulse and the Work Environment Assessment. Clinician managers and health care administrators typically meet with work groups to discuss these results, usually with the hope of improving them. However, conducting these group dialogues can be challenging. How does one keep the discussion open and constructive, avoid discouraging negativity, yet draw out engagement? With these dilemmas in mind, the following "Ten Tips" in brief and elaborated versions are offered to prepare for and conduct interviews with staff. The tips are drawn from the psychological literature about how to gather information, create behavior change, and achieve organizational outcomes.

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