Patient Partners Redesign Personal Action Plans

Abstracts from the Kaiser Permanente2018 National Quality Conference


Hyewon Jun, MD, MPH; Gordon Ching, MBA; Julia Gregory, RN, BSN

From Hawaii

Background: The Personal Action Plan provides members, registered on, with individualized up-to-date personal information on cancer screenings, preventive care, heart health, chronic health conditions, medications, immunizations, and more.
Methods: The Personal Action Plan engages members to close care gaps. Program/product from Southern California was presented to Hawaii patient partners. Eleven patient partners worked with the analytics team and providers from the Hawaii Permanente Medical Group to redesign the product. These patient partners represented members from Oahu, Maui, and the Big Island (August 2017). Two sessions were facilitated to gather their input and the finished product was presented to the Patient and Family Centered Care Advisor Council meeting on Oahu and Maui.
Results: Qualitative: Satisfaction from advisors and staff in participating. Quantitative: Key revisions included changing structure to be more member centered, creating a framework for display layout, standardizing the “why” section text. The overall product before getting patient partner input was quite different from the product after patient partner input. Use of the Personal Action Plans has increased since launch of the redesign (November 2017).
Discussion: Take-home message: Patient partner input is invaluable. Learnings: Advisors could have been involved sooner. Staff learned that engaging with advisors was less intimidating than initially thought and exceeded expectations.

etoc emailClick here to join the eTOC list or text TPJ to 22828. You will receive an Email notice with the Table of Contents of each issue.

The Permanente Journal advances knowledge in scientific research, clinical medicine and innovative health care delivery. It is a peer-reviewed journal of medical science, social science in medicine, and medical humanities.

The Permanente Press

The Permanente Press publishes The Permanente Journal and books related to health care. For information about subscriptions, missing issues, billing, subscription renewal, and back issues, Email:


27,000 print readers per quarter, 15,350 eTOC readers, and in 2018, 2 million page views of TPJ articles in PubMed from a broad international readership.


The Kaiser Permanente National CME Program designates this journal-based CME activity for 4 AMA PRA Category 1 Credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ISSN 1552-5767 Copyright © 2019

All Rights Reserved.