Relationship of a Physician’s Well-Being to Interactions with Patients: Practices of the Highest Performing Physicians on the Art of Medicine Patient Survey

Relationship of a Physician’s Well-Being to Interactions with Patients: Practices of the Highest Performing Physicians on the Art of Medicine Patient Survey


Tom Janisse, MD

Fall 2008 - Volume 12 Number 4

https://doi.org/10.7812/TPP/08-041

Introduction

What do physicians do to most satisfy their patients? And how do they maintain a state of well-being in their clinical practice? The answers to these questions have unfolded in a series of studies over seven years.

Recent Studies

Pilot Study

In 2001, a pilot study was conducted in Portland, OR to explore the communication practices of physicians who scored highest on the Art of Medicine (AOM) Patient Survey (see Sidebar: Art of Medicine Attributes), five years post implementation. The 2002 published report cited five core practices that emerged from 21 top-performing physicians: courtesy and regard, attention, listening, presence, and caring.1

Garfield Study

This communication research continued in 2004 as part of two-region Garfield Memorial Fund research: MD-Patient Communication Study, part of the Clinician-Patient Communication Research Initiative.2 Researchers have consistently found the top predictors of overall patient satisfaction are the quality of the physician-patient relationship and of the contributing communications,3 yet there is limited understanding of the range of specific interaction behaviors associated with positive and negative patient perceptions and reactions.

 

 

Circulation

27,000 print readers per quarter, 9,725 eTOC readers, and in 2016, 1.4 million page views on TPJ articles in PubMed from a broad international readership.

The Permanente Press

Sponsored by the National Permanente Medical Groups, The Permanente Press publishes The Permanente Journal and books related to Kaiser Permanente and health care.

Letters

Articles, editorials, letters to the editor, and other material represent the opinion of the authors. Send your comments to permanente.journal@kp.org.


Copyright 2017 The Permanente Journal - Kaiser Permanente. All Rights Reserved.