Information Technology Innovation
Yan Chow, MD, MBA, FAAP
Fall 2008 - Volume 12 Number 4
“Innovation is what distinguishes between a leader and a follower” is a statement often attributed to Apple cofounder Steve Jobs. Nowhere is this saying truer than in the realm of information technology (IT), where the blistering pace of change can make even casual observers dizzy. Yet IT innovation can be a two-edged sword. It can empower a health care organization to leapfrog its competitors and delight its customers, or it can weigh on that organization like a millstone around the neck.