Ten Tips for Staff Satisfaction Assessment Interviewing.


 

Michael P Quirk, PhD

Fall 2006 - Volume 10 Number 3

https://doi.org/10.7812/TPP/05-054

Today, organizational evaluation includes feedback on financial performance, quality of care, and customer service; staff satisfaction data must be considered as well. Staff satisfaction is measured through a variety of instruments like People Pulse and the Work Environment Assessment. Clinician managers and health care administrators typically meet with work groups to discuss these results, usually with the hope of improving them. However, conducting these group dialogues can be challenging. How does one keep the discussion open and constructive, avoid discouraging negativity, yet draw out engagement? With these dilemmas in mind, the following "Ten Tips" in brief and elaborated versions are offered to prepare for and conduct interviews with staff. The tips are drawn from the psychological literature about how to gather information, create behavior change, and achieve organizational outcomes.

ETOC

Click here to join the eTOC list or text ETOC to 22828. You will receive an email notice with the Table of Contents of The Permanente Journal.

CIRCULATION

27,000 print readers per quarter, 15,350 eTOC readers, and in 2018, 2 million page views of TPJ articles in PubMed from a broad international readership.

Indexing

Indexed in MEDLINE, PubMed Central, HINARI, EMBASE, EBSCO Academic Search Complete, rdrb, CrossRef, and SciVerse/Scopus.


                                             

 

 

ISSN 1552-5767 Copyright © 2020 thepermanentejournal.org.

All Rights Reserved.