Ten Tips for Staff Satisfaction Assessment Interviewing.


 

Michael P Quirk, PhD

Fall 2006 - Volume 10 Number 3

https://doi.org/10.7812/TPP/05-054

Today, organizational evaluation includes feedback on financial performance, quality of care, and customer service; staff satisfaction data must be considered as well. Staff satisfaction is measured through a variety of instruments like People Pulse and the Work Environment Assessment. Clinician managers and health care administrators typically meet with work groups to discuss these results, usually with the hope of improving them. However, conducting these group dialogues can be challenging. How does one keep the discussion open and constructive, avoid discouraging negativity, yet draw out engagement? With these dilemmas in mind, the following "Ten Tips" in brief and elaborated versions are offered to prepare for and conduct interviews with staff. The tips are drawn from the psychological literature about how to gather information, create behavior change, and achieve organizational outcomes.

Reprint Permissions

The Permanente Journal welcomes requests for reprints and reproduction. Use of any and all published materials is copyrighted and protected.

SUBSCRIPTION

Journal subscriptions for The Permanente Journal are entered for the calendar year. Advance payment in US dollars is required.

CIRCULATION

27,000 print readers per quarter, 15,350 eTOC readers, and in 2018, 2 million page views of TPJ articles in PubMed from a broad international readership.


                                             

 

 

ISSN 1552-5767 Copyright © 2019 thepermanentejournal.org.

All Rights Reserved.