Getting the Most out of the Clinical Encounter: The Four Habits Model

Perinatal Patient Safety Project

Richard M. Frankel, PhD; Terry Stein, MD

Fall 1999 - Volume 3 Number 3


How could this edition focus on service without addressing the crucial component of the care experience--the clinician's interaction with the patient? Building on the Four Habits Model that these authors have made famous, this article presents stimulating ideas to assist physicians and other care providers as they seek to refine their patient communication skills.

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